Terms of Service

I. Services and Accounts

We provide company and product information, account services, business inquiries, and—where agreed in an order, quotation or separate service agreement—storage operations, energy management, compute and intelligent-product services. Features, prices, delivery, and data rules are governed by the applicable page, order or signed document.

You must provide accurate and complete information and keep it current. Protect your credentials and do not transfer, lend or hold an account for another person. You are responsible for losses caused by careless handling of your account.

II. Availability and Service Levels

We use reasonable efforts to keep services secure, stable and available, and perform necessary maintenance, upgrades and incident response. Unless an order or separate service agreement expressly specifies availability, response targets and remedies, the Site and online services do not promise a fixed SLA, uninterrupted operation or a particular response time.

Planned maintenance, network or vendor failures, attacks, upgrades, force majeure and other causes outside our reasonable control may reduce or interrupt service. We will provide advance notice of planned maintenance where feasible and restore service as soon as reasonably possible.

III. Billing, Settlement and Taxes

For paid services, the applicable order, quotation or service agreement states the price, billing unit, Token or resource-usage measurement, billing cycle, payment method and invoicing arrangements. For usage-based services, system, order or mutually confirmed usage records are the basis for settlement; you must pay by the agreed deadline.

Unless expressly stated otherwise, prices exclude taxes, bank charges and third-party payment fees that you are responsible for. Raise billing disputes within 7 days after receiving a statement or invoice, without limiting correction of an obvious error.

IV. Rate Limits, Non-payment and Refunds

To keep the system fair and secure, we may apply quotas, concurrency limits, rate limits and traffic controls based on a plan, order, request volume, resource availability or risk controls. Requests may be delayed, rejected or degraded when a quota is exceeded or a security rule is triggered.

If payment is overdue, the balance is insufficient, a credit limit is exceeded or there is material payment risk, we may suspend or limit services and restore them after settlement where appropriate. Refunds, balance returns and unused resources are governed by applicable law, the order or service agreement. Except where required by law or expressly promised in writing, consumed resources and completed services are non-refundable.

V. Prohibited Uses and Enforcement

You may not use the services for unlawful, fraudulent, infringing, harassing, national-security-threatening or cybersecurity-disrupting activities. You may not create or distribute malware, scams, privacy or IP violations; bypass rate limits or access controls; reverse-engineer or probe vulnerabilities; steal data; resell the services; or interfere with other users.

If we reasonably believe you violated these Terms, an order or applicable law, we may remove content, limit requests, suspend or terminate your account and services, preserve evidence, seek losses and report the matter to an authorized authority.

VI. Intellectual Property and User Content

The Site, software, interfaces, copy, trademarks, graphics, data arrangements and other service materials belong to us or the relevant rights holders. Except for rights expressly granted by these Terms or in writing, you may not copy, adapt, distribute, sell, reverse-engineer or otherwise use them.

You retain rights in content you lawfully submit and warrant that you have the necessary permissions. To provide, maintain and improve the services, you grant us a limited license to process that content during the service term and only as necessary; we do not acquire ownership beyond these Terms or the applicable order.

VII. Model Outputs and Disclaimers

Outputs from models or automated features—including text, code, images, recommendations and classifications—are probabilistic and may be inaccurate, incomplete, duplicated, delayed or erroneous, and may resemble third-party content. Outputs are not legal, medical, financial, investment, engineering or other professional advice. Verify outputs independently and accept responsibility for your use of them.

To the maximum extent permitted by law, except for losses caused by our willful misconduct or gross negligence, we are not liable for indirect losses, lost expected profits, data loss or business interruption. Liability for a specific paid service is governed by applicable law and the relevant order or service agreement.

VIII. Updates, Termination and Disputes

We may update these Terms because of business or legal changes. The new version will be posted on this page with a revision date; material changes will be highlighted through the page or another appropriate channel. Continued use after the effective date means acceptance of the updated Terms.

You may stop using the services or close your account as permitted by the applicable process. We may immediately suspend or terminate services for violations, non-payment or security risks. Termination does not affect payment, confidentiality, IP, liability limits or dispute obligations that accrued before termination.

These Terms are governed by the laws of the People’s Republic of China. Disputes should first be resolved through friendly negotiation; if that fails, they will be submitted to the competent people’s court where the Company is domiciled. Company: Guangdong Lanyue Energy Technology Co., Ltd. Address: Room 3103, Tower C3, Zhongjiao Huitong Zhongxin, Nansha District, Guangzhou, China. Email: [email protected].